Refund & Return
1.Refund
Refunds are normally accepted within 7 days from the date of the parcel delivered.
2. Return
Return Process:
Send Return Request to RMA Service Department - RMA Service Department Approves Validity - Get RMA Code - Fill Out RMA form - Return item attached the RMA form - Return the payment within 7 days after receiving the package
About return or replace the product: About return or replace the product:
If there is something wrong with the product we delivered, we will accept the replacement or return of the product only when all of the below conditions are fulfilled:
(1)There are any problems with the product we delivered, such as a deficiency in quantity, delivery of wrong items, and apparent external defects (breakage and rust, etc.), and we acknowledge such problems.
(2) In the case of shipping damaged, insufficient, wrongly delivered items in the package, please notify us within 7 working days（Business days） after the product is delivered.
(3). If customer don’t show any objection to the quality of the product within 30 days, Fly-Wing will take it as the product quality is fully in line with the requirements by default.
* Acceptance of the return or replacement of the product is at our discretion.
Product delivery delays, accidents, purchased goods do not meet the customer's purpose, useless, compatibility issues, failures, etc. We do not make compensation for the loss due to the following reasons:
(1)Social damage (loss of business profits, business interruption, etc.), information loss, financial loss, personal injury, and the costs associated with recovery (maintenance costs, installation costs, handling costs, transportation costs, communication costs, transportation costs, processing fees, PC data recovery costs).
(2)We are committed to providing accurate product information to our customers, but inevitably there are mistakes. We do not guarantee the accuracy of information such as product descriptions and specification
3. No refunds or returns are allowed in transit